Answers to the questions people ask most before starting therapy at Connections Therapy. If yours is not here, reach out and we are happy to talk it through.
Ready to start?
A free consultation is a short, no-pressure conversation to see whether we are a good fit.
Getting started
How do I book?
Book a free consultation through our online calendar, or send us a message through the contact form. Both go to the same place, so use whichever feels easier.
What is the free consultation?
A brief, no-cost conversation to see whether we are a good fit. You can ask questions, say a little about what is going on, and get a sense of how your counsellor works before committing to a session.
What happens in the first session?
We call it a get-to-know-you meeting. Your counsellor will work with you on an intake questionnaire covering all areas of your life, which helps shape a treatment plan. The conversation will reflect her style and what you are looking for.
How often are sessions?
Most people meet weekly or every two weeks, depending on their goals. Your counsellor will talk this through with you and adjust as things change.
Online counselling
How do virtual sessions work?
You need an internet connection and a private space. We use a secure platform and follow the confidentiality standards of the Ontario College of Social Workers and Social Service Workers.
Why choose virtual?
It is flexible, accessible and private. You can book evenings and weekends, and you do not need to travel. Many people find it easier to show up on a hard day when they do not have to leave home.
Where can you work with clients?
Megan sees clients by secure video across Ontario, with in-person sessions for some clients, so you do not need to travel.
In-person counselling
Are in-person sessions available?
Yes, in-person sessions are available for some clients. Availability is limited and depends on your location, so the best way to find out whether it is an option for you is to reach out through our contact form.
Who is in-person counselling for?
In-person sessions may suit people who prefer to meet face to face, who do not have a private space at home for virtual sessions, or who simply feel more at ease in the same room as their counsellor. Because availability is limited, please get in touch so we can talk through what is possible.
How do I request an in-person session?
Send us a message through the contact form and let us know you are interested in in-person sessions. We will confirm whether it is currently available for your location. If it is not, we can usually offer virtual sessions in the meantime.
Interested in in-person sessions?
Availability is limited. Contact us and we will let you know whether it is an option for you.
Costs and insurance
How much is a session?
Sessions are 50 minutes and average $150. See Rates and Benefits for details.
Do you direct bill?
Yes, to many insurers. See Rates and Benefits for the list.
Do you offer student or sliding-scale rates?
Yes, some are available. Ask during your free consultation and we will let you know what is currently open.
What is your cancellation policy?
24 hours’ notice is required.
About therapy
Do I need a referral or a diagnosis?
No referral and no diagnosis are needed to book. You can reach out because something is getting in the way of daily life, with or without a diagnosis.
Can you prescribe medication?
No. Social workers do not prescribe. Your family doctor, nurse practitioner or a psychiatrist can discuss medication.
Is what I say confidential?
Yes, with legal limits that are explained at your first session.
Are you a crisis service?
Counselling here is by appointment. If you need support sooner, you can call or text 988 at any time, and in an emergency call 911.
Virtual counselling
Connections Therapy offers virtual support. Since 2021, we have been providing digital services, gaining valuable insights into their effectiveness and benefits.
Flexibility
We get it. Life is busy. Between running back and forth from work, dealing with childcare and other life responsibilities, it does not always feel possible to come sit in an office with your therapist. That is why virtual is great. Schedule an appointment that works for you. Weekends, evenings, whatever. We are here to support you.
Accessibility
All you are required to have is an internet connection and a private space within your home. We will take care of the rest.
Choice
Are you not located in the London-Middlesex region? No worries: virtual counselling means you do not need to travel to see us. If we are a good fit for you, we can make it work.
Privacy
We take your confidentiality very, very seriously. Virtual counselling is no different. In fact, some people find there is more privacy in this format because you will not need to leave your own space to see us. We use a secure platform to connect with those we serve and maintain confidentiality standards according to the Ontario College of Social Workers and Social Service Workers.
What to expect
Is therapy new to you? We like to refer to your first session as a “get to know you” meeting. To figure out what you are looking for, your therapist will work with you to complete an intake questionnaire. This will go across all areas of your life to help decide a treatment plan. Your approach will depend on your therapist’s style and what you are looking for.
Typically, every session will include space to provide updates on how the last few weeks have been, followed by more direct conversation about skill development and goal progression.
Still have questions?
Reach out to us or book a complimentary brief consultation to see if we are a good fit.
Related pages
Rates and BenefitsEvening and Weekend TherapyAnxiety TherapyDepression CounsellingAppointments