Clear pricing, flexible ways to pay, and direct billing to many insurers.
Session fees
$150
per 50-minute session
- Your first step is a free 15-minute consultation
- Secure video, or in person for some clients
- Evening and weekend times available
Ways to pay
- Private insurance benefits
- Credit card
- Cash
- Interac e-Transfer
We do not pass credit card fees on to clients. E-Transfer is appreciated, since it helps us keep costs down.
Student and sliding-scale rates
Current high school and post-secondary students are eligible for discounted rates, and some other clients may qualify for a discounted or sliding-scale rate.
Insurance and benefits
Many private health insurance and benefit plans cover counselling and therapy, which can reduce what you pay out of pocket. Before your first session, it helps to ask your insurer:
- Does my plan cover counselling or psychotherapy by a Registered Social Worker?
- How much is covered each year, and is there a limit per session?
- Do I need a referral or pre-approval?
Direct billing
Connections Therapy offers direct billing to insurance through our appointment booking platform. A credit card may be required as backup payment, but if you have coverage you generally will not pay at the time of your session. We handle the billing and provide receipts with everything you need for reimbursement.
We can direct bill to many Canadian health plan providers, such as Canada Life, Manulife, Desjardins, GreenShield, Blue Cross and Sun Life, among others. For a full list, see the Telus eClaims Participating Providers (PDF, opens in a new tab).
See the direct billing insurer list
- BelairDirect (formerly Johnson Inc.)
- Beneva Inc. (formerly La Capitale Financial Group)
- Blue Cross
- Canadian Armed Forces
- Canada Life
- Canada Life – PSHCP
- Chambers of Commerce Group Insurance Plan
- CINUP
- ClaimSecure
- Coughlin & Associates
- Cowan
- D.A. Townley
- Desjardins Insurance
- Equitable Life
- First Canadian
- GreenShield Insurance
- GMS Carrier 49
- GMS Carrier 50
- Industrial Alliance
- Johnston Group
- Manulife Financial
- Maximum Benefit
- MDM Insurance Services
- Medavie Blue Cross
- People Corporation
- Simply Benefits
- SSQ Insurance
- Sun Life
- TELUS AdjudiCare
- Union Benefits
- Veterans Affairs Canada
Other insurers
If your health plan provider is not on the list, or you have questions about direct billing eligibility, please contact us. If your plan does not support direct billing for mental health services, we will give you receipts with all the information you need to submit for reimbursement.
Our policies
Cancellation
We ask for at least 24 hours’ notice if you cannot keep your appointment. Otherwise, a missed appointment charge for the full session applies and is due before your next scheduled appointment.
Late arrivals
Arriving more than 15 minutes late is considered a no-show, and the same missed appointment charge applies.
Ready to get started?
Book a free consultation, or read the FAQ first.